Plumber Near Me

American Plumbing Heating & Cooling

📍 36 Van Auker St, Rochester, NY 14608 📞 (585) 865-7753 🌐 Website
4.8 (837 reviews)
Closed ⋅ Opens 7 AM
Plumber
Air conditioning contractor
Air conditioning repair service
Furnace repair service
Heating contractor
HVAC contractor

Review Summary

American Plumbing Heating & Cooling receives overwhelmingly positive reviews. Customers praise their competitive pricing, professionalism, efficiency, and clear communication. Specific employees like Nic, Mike, Jack, Brian, Zeus, Justin, and Nick Krochmalech are frequently mentioned for their excellent service, thoroughness, and friendly demeanor. Carla is also commended for her helpfulness and responsiveness. However, one negative review cites a lack of follow-through and poor management from an individual named Eric.

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4.8

(837 reviews)

5 ★92%
4 ★3%
3 ★1%
2 ★1%
1 ★3%

Martin Clarey

American PHC offers a competitive price and outstanding service. Nic and Mike were very respectful and professional. I was kept informed throughout the progress and highly recommended their team.

Felicia

It was a pleasure having Jack come out to our home to provide excellent plumbing service in our bathroom and kitchen. Jack repaired our leaking bathtub faucet and replaced our kitchen faucet. He was professional, friendly and thorough. Jack explained the work that he needed to do in order to complete the jobs and gave us recommendations for maintenance moving forward. My husband and I are very pleased with Jack's work. Thank you, American Plumbing Heating & Cooling! You have a new customer.!

Ashley Sandford

April 16, 2024

We needed our septic pipe dug up and replaced in our yard, which is a big job! The team was very thorough in explaining what they had to do prior to the job. They were on time and didn’t seem to stop working during the 6 hour project. Very professional and kind. Carla, whom I spoke with on the phone and via email, was so friendly, helpful and quick with response time. Brian, Zeus and Justin were on site to get the job done. They finished the project by refilling and leveling out the dirt, leaving the yard as clean as they possibly could. I highly recommend their service and will use them in the future.

Phil Porter

11/1/24 Zeus was exceptional! Great work, pretty quiet, & efficient. Really nice people to work with. good price. 12/ 7 Nick worked so diligently and finally found the leak under our kitchen sink. He also provided great suggestions on the next steps for our upgrades we want for faucets and toilets. Really helpful and well done!!

Rosemary Fratta

I used American Plumbing, Heating & Cooling for the first time today. It was a great experience! They were very professional, efficient and upfront with their pricing. They even honored a discount that I forgot to mention when I scheduled the appointment. I would definitely use them again in the future!

Lucia Guarino

Jack is super wonderful! What a lovely man! He gave me some bad news about my new stove and yet I was happy when he left. He explained the problem clearly so now I can move on. Hope to see ya again Jack!

Virginia Knopp

No follow through. Eric said he managed 60 people and that he could and would accomplish several plumbing jobs for us by himself. First visit was delayed. He installed grab bars in shower.Three weeks later we were still wiithout a downstairs toilet installation and a handicapped husband attempting stairs to go to a bathroom upstairs was stressful and difficult. Eric didn't answer any calls to follow through. Left messages for him to call me. I was assured he was receiving them and would call. Poor representation as a manager for this company.

David Colombo

Their response time was immediate. We had a clogged line to the sewer main. Nick Krochmalech was the plumber for the call. He was professional, knowledgeable, and a pleasure to deal with. He worked diligently to get the line cleared. I would highly recommend American and Nick for your plumbing needs.